To be able to deliver exceptional IT support services to your organization, managers need to focus heavily on reducing ticket volumes. This is the second time I have used SolidCAM's technical support service and have been very satisfied both times.It’s not a choice the pressures inside the IT support service market mean that vendors have to undercut others on a price point, and customers themselves are becoming more demanding from their internal and outsourced IT teams. I am very satisfied with both their level of professionalism and desire to work with me, in order to get the problem resolved quickly and to my complete satisfaction - meaning they didn't just put a band-aid on a problem, in order to check off another closed support ticket as I have seen with a couple of unmentionable companies, I have dealt with in the past.ĥ Axis is not new to me but I am by no means an expert, so with that said, sometimes it is REALLY nice to have skilled professionals in your corner to bounce ideas off or ask questions to, even ones I think I knew the answers to but wanted a fellow professional's opinion on. After a couple of unsuccessful attempts to edit and then create a new toolpath, I put in a support ticket, as nothing I seemed to be doing would prevent the toolpath from contacting the workpiece or work holding device, in places it was not supposed to.Īfter a few email exchanges and some trial & error based on their suggestions, the support team was able to come up with a solution, that solved both my collision concerns and part profile geometry concerns.
There were a few changes to the geometry that made the original toolpath that SolidCAM support technicians helped me with obsolete and unusable. I had a 5 axis profile that required machining, after having been prototyped earlier in the year.
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